Fundamentals of CRM with Dynamics 365 and Power Platform

I am MCT | MCP | Dynamics 365 CE | Power PlatformDISCLAIMER: The publisher approached me to provide a review and gave me a free copy of the title for this purpose (but I do think it is a book worth purchasing ). This review covers the third edition (published October 2020) of this title.I would recommend this book to anyone who is keen to understand and build the explores the basic core functionality of Dynamics CRM as well as power platform.The book even teaches you how to create a free trial to gain hands-on experience. It would also cover the basics of the no-code approach for configuration and customization to enhance the functionality of Dynamics 365.Note: Dynamics 365 and the Power Platform are evolving fast every day, it is a real challenge for any author approaching the subject, as you have to contend with this fact and endeavor to provide correct information for any newcomer.Conclusion: The book is well written & would recommend this book for new users.

I am an MCT and a trainer for Power Platform. In my courses I often notice that my participants are very interested in the topic, but often came across it by chance, for example because they want to automate processes with SharePoint lists. The possibilities of Dataverse are new to many, and this is because the relationship between Power Platform and Dynamics is not known. This book closes the gap. It introduces the basic modules of Dynamics, gives a good overview, and then moves on to Customization and Power Apps. In the meantime, I recommend this book in Power Platform trainings when participants have no Dynamics experience.have. As a basic book, I can recommend it absolutely. By the way, whether you are "forced" to rate it or not, neither the book nor the author can be held responsible for that. It is a pity when such ratings lower the average of a recommendable book. A pity and unnecessary.