CNC Router Machine PROVerXL 4030 V2, Fast Speed for Wood Metal Acrylic PCB MDF, Upgrade 3 Axis Engraving Machine with Closed-Loop Motor and Ball Screw, Working Area 400 x 300 x 110mm

I spent weeks going through all the CNC manufacturers on the net and Amazon (of course). With so many to choose from, it was an exhausting process. Luckily, I was able to find the Genmitsu 4030 V2 and ordered it. It arrived in just 2 days (Amazon, of course) and I was anxious to get it up and printing. It took less than an hour to unpack and assemble - it comes partially assembled. I am amazed at the construction - every part is cut and milled to perfection. The directions were easy to follow - even the cabling was well marked and there were pictures, a good thing. I do much better when there are pictures.I spoke to several users who had various different CNC machines and received a lot of feedback on what I needed, as a new CNC user. I wanted a midsize unit, with enough creative space and a good starting path. Ultimately, that led me to the Genmitsu PROVerXL 4030 V2. It is large enough for my use and can also be expanded when I am ready for a larger unit.Software: I had been researching the various vendors to see what software is used on a PC for direct connection. Genmitsu had it covered. The directions were easy to follow and took me about 20 minutes to install and my PC was directly connected. No copying files to a memory stick. Just design and send. You can also use remote access on your cell phone. Not sure that will ever be needed, but it's there.I have also found other software that work with CNCs - my current trial is with Easel (free for 30 days). There is also Fusion 360 and Vectric which I will also be trialing.I am also impressed with the support - I had several questions to ask and I got immediate responses from Jamie. This was a HUGE plus for me.I've been very impressed with the quality of the machine and the support - those are the two main reasons I purchased the Genmitsu.The machine also does metal , acrylic, MDFAlmost forgot - the machine does laser engraving. Something I will be delving into as a side use.Having fun and creating things - what better time spent? ENJOY

When I inquired about a problem with the machine, a response came the same day. New parts were immediately sent at no charge to me and the problem has been resolved. The customer service was excellent as is the machine. I highly recommend this company and this machine.

I gave it 5 stars because it just worked. I've watched other people put a whole lot of time into assembly and software and settings... And this was pretty painless. I gave 4 stars for "For Beginners" because it still doesn't come right out of the box ready to go. Tech Support gets 3 stars because even though the manual is nicely printed, the instructions are incomplete, and the images may be too small for some people to discern.1) All the tools you need for assembly are in the box. This includes a USB drive with the driver and Candle software which controls the CNC.2) Screws are labelled and there is one extra of each.3) Mounting the gantry is pretty obvious. Mounting the wiring may take a bit of intuition. However, all of the wired connections (2 for each motor and the spindle) are labelled so there's no excuse for not connecting this up correctly. The wires are all ganged together in a single cable. It comes with a USB cable.4) Copy the contents of the USB drive to your computer. Unzip the and install the driver.5) The Candle software (Windows, Mac or Linux) doesn't need installation.6) Power it up. Select the correct USB port.7) Press the home button and the CNC should find home in 3 axes.8) For a test - to see the device do its thing - jog the spindle (sans cutting bit) to the forward/left quadrant of the cutting service and bring the spindle down about 50 mm, a few inches above the cutting surface. Be careful to not hit any limit switches while doing this.9) Load one of the example files and press send. The CNC should turn on the spindle and start outlining the image. You can track progress in the Candle app.If you do hit a limit switch - not during the home sequence - while manually jogging the or running a file the "Alarm" flag will show. Hit the unlock button and jog the motor away from the home switch. You may have to do this twice.

I was excited to get this machine with all the upgrades in the v2. Was expecting it to work right of the box as well. What I got was much less.One of my eccentric nuts was not right. Brought up to customer service they told me those are set at the factory. And? Why do I have one not properly set? They did nothing to help. I had to figure out myself.I bought their brand laser as an add on. Took me 2 weeks to get that going. I was supposed to use a wire that did not come with laser or machine... fixed that myself (they eventually sent me a wire).Once I got the laser issues fixed I find out I have a y bearing going out. That was 2 weeks ago. Customer service told me it would be 3 days as they were out of stock. I'm still waiting. Have had my machine 6 weeks and have done very little as it is plagued with problems.Customer service is typically nice when and if they respond. Might take them 1 day. Might take them 4.I'd highly suggest looking elsewhere to start your desktop cnc journey. I throughly regret giving sainsmart a chance.Edit: So after leaving this review they magically have bearings in stock. As they sent me multiple message and tracking info for the bearings.Also worthy of note. Amazon inflates their seller rating. You can see this yourself. If go to seller page it says 100% positive in last 12 months. Yet if you search 1 star or critical reviews there are plenty of them. Amazon puts a line through them and does not count them. Do your research before you make the same mistake as me. Sainsmart is terrible.